Engagement Manager (Homeland Layered Defense), Public Sector

The role

You will own customer relationships and manage partners to deliver agentic AI for homeland defense. You will work with engineering teams to translate operational workflows into technical use cases and lead cross-functional teams to meet customer objectives.

What you will do

• Own customer relationships across the account
• Build structured user-engagement programs
• Translate operational workflows and mission problems into AI and agentic workflow use cases
• Lead cross-functional teams to deliver on customer objectives
• Plan and execute customer engagement weeks, user testing events, demonstrations, and briefings
• Drive adoption of Scale capabilities in operational environments

Required qualifications

• Active TS/SCI clearance
• 5+ years of experience in technical program management, software engineering, systems engineering, product management, technical consulting, or a related technical delivery role
• Ability to build trust with senior executives and hands-on operational users
• Experience translating complex customer workflows into structured technical or product requirements
• Strong technical fluency in AI, software systems, data, and agentic workflows
• Excellent written and verbal communication skills
• Comfort working extensively inside secure facilities and air-gapped government systems
• Willingness to travel 25–50% for onsite engagements, testing events, briefings, and customer meetings

Nice to have

• Prior military or civilian experience inside a Combatant Command, Numbered Air Force, Air Operations Center, Joint Intelligence Operations Center, or Intelligence Community agency
• Experience deploying software into a live operational center or watch floor
• Experience writing Product Requirements Documents and translating operator workflows into software requirements
• Familiarity with Joint Planning, intelligence, targeting, integrated air and missile defense, modeling and simulation, or related mission areas
• Experience supporting formal government test and evaluation events

Benefits

• Base salary
• Equity
• Comprehensive health, dental and vision coverage
• Retirement benefits
• Learning and development stipend
• Generous PTO
• May be eligible for a commuter stipend

Before you apply

• 90-day waiting period before reconsidering candidates for the same role

About the company

Scale develops reliable AI systems for the world's most important decisions. Their products provide high-quality data and full-stack technologies for enterprises and governments.