Engagement Manager, Public Sector (Miami, FL)

The role

You will lead and coordinate the delivery of agentic workflows for a national security customer. You will manage customer relationships, scope use cases for engineering teams, and lead cross-functional project teams to deliver AI/ML objectives.

What you will do

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope agentic workflow use cases
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Proactively identify customer needs and operator pain points
• Oversee onboarding and successful implementation of customer accounts

Required qualifications

• An active TS/SCI clearance
• 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
• A track record of structured, analytics-driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with the customer in the Omaha area 4 days per week
• Able to travel at least 25% of the time

Nice to have

• 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
• Prior experience at an API technology company and / or managing technical customers using an API
• A technical degree in computer science, engineering, or related field
• Proficiency in Python, SQL or other programming languages
• Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

Benefits

• base salary
• equity
• comprehensive health, dental and vision coverage
• retirement benefits
• a learning and development stipend
• generous PTO
• may be eligible for additional benefits such as a commuter stipend

Before you apply

• An active TS/SCI clearance is required
• Our policy requires a 90-day waiting period before reconsidering candidates for the same role

About the company

Scale AI develops reliable AI systems for the world's most important decisions. They provide high-quality data and full-stack technologies to help enterprises and governments build, deploy, and oversee AI applications.