Customer Success Manager

The role

You will be a strategic partner to enterprise customers, guiding them from onboarding through full-scale AI deployment. You will own post-sales relationships to ensure customers extract maximum value from the full-stack AI platform and drive expansion.

What you will do

• Own the post-sales relationship for a portfolio of enterprise accounts.
• Build tailored success plans aligned to customer AI adoption goals.
• Lead onboarding and go-live efforts by coordinating with internal teams.
• Monitor adoption metrics and platform utilization.
• Proactively identify churn risks and build mitigation plans.
• Drive upsell and cross-sell opportunities.
• Act as the voice of the customer internally for product and engineering teams.
• Deliver executive business reviews showcasing ROI and usage trends.
• Partner with Sales, Solutions Engineering, and Marketing on customer advocacy programs.

Required qualifications

• 5–10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles.
• Ability to manage complex, multi-stakeholder accounts and build executive-level relationships.
• Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure.
• Track record of driving adoption, retention, and expansion within a technical enterprise product.
• Excellent project management skills.
• Strong written and verbal communication skills.
• Bachelor's degree or equivalent experience in a technical or business field.

Nice to have

• Experience with AI accelerators or GPUs
• LLM fine-tuning or inference knowledge
• Familiarity with Sambanova products or similar MLOps platforms
• Enterprise SaaS or PaaS background
• MBA or advanced technical degree

Benefits

• Base salary plus equity
• 95% premium coverage for employee medical insurance
• 77% premium coverage for dependents
• Health Savings Account (HSA) with employer contribution
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans
• Flexible Spending Account (FSA) options
• Headspace subscription
• Gympass+ membership
• One Medical membership
• Counseling services with an Employee Assistance Program

About the company

SambaNova is a leader in next-generation AI infrastructure, delivering a full-stack inference platform for customers worldwide. The company is disrupting the AI and high-performance computing space with an integrated hardware and software platform.