Customer Success Manager

The role

Scaled Customer Success Managers ensure customers adopt the platform, realize business value, and renew. You will work with Mid-Market customers to understand their unique challenges and advise on customizing the IoT platform.

What you will do

• Ensure customers increase safety, efficiency, and sustainability with the IoT platform.
• Explain platform capabilities to various businesses.
• Investigate, diagnose, and resolve technical issues.
• Lead strategic customer engagements to understand operations and business goals.
• Architect action plans to deliver business value.
• Orchestrate product consultation workshops and value check-ins.
• Recommend feature and workflow changes.
• Influence internal roadmaps across Product, Finance, and Support.
• Conduct workshops to recommend workflow changes.
• Embed Samsara's cultural principles.

Required qualifications

• 3 - 5+ years of experience in a technical customer success, account management, sales, sales engineering or strategic consulting role.
• Experience supporting or working with technical products.
• Strong priority management and high emotional intelligence.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust and communicating with executives, Sales, Product, Support and Engineering leadership, and users.
• Ability to thrive in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure.
• Bachelor’s degree from a 4-year institution.

Nice to have

• Enterprise SaaS experience
• Strong bias for action, ability to think big, and insistence on high standards
• Experience serving and supporting large-scale business solutions at Fortune 500 companies
• Thrives in an unstructured, fast-paced, and change-heavy environment
• Experience using AI tooling to drive efficiency and outcomes
• Experience with APIs and integrations
• Experience with technical enablement and knowledge sharing across teams
• Familiarity with tools like Databricks and PowerBI
• Experience with Routing, Navigation, Commercial Trucking Fleets, and Logistics

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity (for eligible roles)
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• All offers are contingent upon securing and maintaining the legal right to work in the specified work location.

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.