Sr. Manager, Enterprise Customer Success - Select

The role

You will manage a team of CSMs and enhance the Select Customer Success motion. You will ensure ongoing success and value realization for enterprise customers through strategic planning and leadership.

What you will do

• Ensure ongoing success and value realization for Samsara’s enterprise customers.
• Define and execute long-term strategies for the Select Customer Success team.
• Find and grow the next generation of CSMs at Samsara.
• Keep executives informed of progress and advocate for change.
• Lead from the front with a willingness to get hands dirty.
• Champion, role model, and embed Samsara’s cultural principles.
• Hire, develop, and lead an inclusive, engaged, and high-performing team.

Required qualifications

• 8+ years in Customer Success, account management, or consulting.
• 3+ years in management positions, including recruiting and retaining top talent.
• Experience with $1M+ ACV customers.
• Experience with Enterprise SaaS.
• Ability to travel within the United States for customer meetings and events (up to 25%).
• Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
• Solutions-focused with strong problem-solving skills and a bias for action.
• Ability to think big while also executing with excellence.
• Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure.

Nice to have

• Led a team where each team member managed a portfolio of 8-20 accounts.
• Experience using Gainsight.
• Passion for going above and beyond the call of duty for their customers and team members.
• Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
• Strong program management experience.
• Strategic consulting experience.

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity (for eligible roles)
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location.

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.