AI Engineer, Customer Success

The role

You will design, build, test, deploy, and maintain agentic AI solutions for the Commercial Customer Success team. You will own the full lifecycle of customer-facing AI agents to improve customer outcomes.

What you will do

• Design agent architectures and write prompts
• Integrate AI with external systems like Salesforce and the Samsara platform
• Write clean Python code
• Define success criteria and evaluation frameworks
• Build automated test suites for real-world scenarios and edge cases
• Own deployment, versioning, and rollback plans for agents
• Track agent performance including accuracy, latency, and failure rates
• Update agents continuously as products and playbooks evolve
• Champion Samsara's cultural principles

Required qualifications

• Hands-on experience building and maintaining production LLM-based agents or automations
• Python proficiency
• Track record of connecting AI to external systems, CRMs, APIs, customer data, and operational tools
• Discipline to define success and an eval framework before building
• Curiosity about Customer Success workflows and customer problems
• Judgment to design guardrails and fallback paths for AI
• 3+ years of software engineering or technical experience
• At least 1 year working hands-on with LLMs or AI agents in a production environment
• Experience in a B2B SaaS environment

Nice to have

• Direct experience with Anthropic Claude or similar LLM APIs
• Background working with or alongside a Customer Success or Revenue Operations team
• Experience building regression test suites or eval frameworks for non-deterministic AI systems
• Familiarity with Salesforce, Gainsight, or similar CRM and Customer Success platforms

Benefits

• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health plans
• Parental leave plans
• Performance-based bonus/variable pay
• Equity for eligible roles

Before you apply

• Must reside in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area
• All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to improve physical operations. The company helps improve safety, efficiency, and sustainability for industries including agriculture, construction, and manufacturing.