Customer Success Manager

The role

You will manage a portfolio of 100-200 named accounts to help customers adopt the Samsara platform and realize business value. You will work cross-functionally to drive customer success, renewals, and expansions through technical understanding and strategic partnership.

What you will do

• Manage a portfolio of ~100-200 named accounts using AI tooling
• Ensure customers increase safety, efficiency, and sustainability with the IoT platform
• Explain technical issues to a non-technical audience
• Compose joint success plans with customers outlining objectives, metrics, and timelines
• Conduct workshops to recommend workflow changes
• Understand and explain technical and integration-related platform features
• Contribute to Mid-Market CS playbooks, workflows, and AI-powered motions
• Embed Samsara's cultural principles

Required qualifications

• 2 - 4+ years of experience in a customer success, account management, sales, or strategic consulting role
• Experience supporting or working with technical products
• Strong priority management and high emotional intelligence
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating with executives, Sales, Product, Support, and Engineering leadership
• Ability to thrive in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure
• Bachelor's degree from a 4-year institution

Nice to have

• Enterprise SaaS experience
• Experience working on a Renewal + Growth Quota
• Strong bias for action, ability to think big, and insistence on high standards
• Experience serving and supporting large-Mid-Market business solutions at Fortune 500 companies
• Thrives in an unstructured, fast-paced, and change-heavy environment
• Experience using AI tooling to drive efficiency and outcomes
• Comfort with APIs and integrations

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity for eligible roles
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to improve physical operations. The company helps improve safety, efficiency, and sustainability for industries including agriculture, construction, and transportation.