Enterprise Core Customer Success Manager
Remote - Alberta; Remote - Calgary; Remote - Montreal; Remote - Ontario; Remote - Toronto; Remote - Vancouver. Posted 2 months ago
The role
Enterprise Customer Success Managers work with top customers to understand fleet challenges and advise on customizing the Samsara platform. This cross-functional role connects Sales, Support, Sales Engineering, and Product to ensure customers increase safety, efficiency, and sustainability.
What you will do
- Ensure customers increase safety, efficiency, and sustainability with the IoT platform
- Compose joint success plans with customers outlining objectives, metrics, and timelines
- Orchestrate executive business reviews with customer decision-makers and executive leadership
- Conduct workshops to recommend workflow changes
- Explain Samsara platform capabilities to various businesses
- Serve as a mentor to the wider Customer Success and Support teams
- Champion and embed Samsara's cultural principles
Required qualifications
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
- Experience supporting or working with technical products
- Strong priority management and high emotional intelligence
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating with executives, Product and Engineering leadership, and users
- Ability to thrive in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure
- Bachelor's degree from a 4-year institution
Nice to have
- Enterprise SaaS experience
- Strong bias for action, ability to think big, and insistence on high standards
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
Benefits
- Base salary
- Performance-based bonus/variable pay
- Equity for eligible roles
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
Before you apply
- All offers are contingent upon ability to secure and maintain legal right to work in the specified location
About the company
Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to improve physical operations. The company helps improve safety, efficiency, and sustainability for industries including agriculture, construction, field services, transportation, and manufacturing.