Enterprise Customer Success Manager

Remote - Austin; Remote - CA; Remote - Chicago; Remote - Dallas; Remote - Houston; Remote - Seattle. Posted a month ago

The role

Enterprise Select Customer Success Managers work with large and complex customers to drive adoption and maximize long-term value. They lead strategic customer engagements, architect joint success plans, and influence internal product roadmaps.

What you will do

Ensure largest customers increase safety, efficiency, and sustainability of operations.
Translate platform knowledge into strategic results across diverse industries.
Lead strategic customer engagements to understand current operations.
Recommend workflow transformations and architect joint success plans.
Orchestrate executive business reviews for complex partnerships.
Align multi-year business transformations with Samsara's long-term roadmap.
Influence internal roadmaps across Product, Finance, and Support.
Champion and embed Samsara's cultural principles.

Required qualifications

6+ years of work experience with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role.
Mastery of priority management and emotional intelligence.
Proven ability to take strategic initiative and thrive in high-visibility, change-heavy environments.
Track record of anticipating strategic obstacles and resolving complex challenges.
Proven ability to build trust and communicate effectively across all levels.
Experience supporting Enterprise SaaS and/or Fortune 500 companies.
Experience working with technical products.
Bachelor's degree from a 4-year institution.

Nice to have

Strong bias for action
Ability to think big
Insistence on high standards
Ability to thrive in an unstructured, dynamic, and change-heavy environment

Benefits

Base salary
Performance-based bonus/variable pay
Equity (for eligible roles)
Flexible, employee-led remote model
Professional development stipend
Comprehensive health and parental leave plans

Before you apply

All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location.

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.