Enterprise Customer Success Manager II

Remote - Austin; Remote - CA; Remote - Chicago; Remote - Dallas; Remote - Houston; Remote - Seattle. Posted a month ago

The role

Strategic Customer Success Managers work with Samsara's largest Fleet customers to understand challenges and advise on leveraging the IoT platform. You will act as a long-term strategic partner by composing success plans and conducting executive business reviews.

What you will do

Ensure customers increase safety, efficiency, and sustainability with the IoT platform
Compose joint success plans with customers outlining objectives, metrics, and timelines
Orchestrate executive business reviews with decision-makers and executive leadership
Conduct workshops to recommend workflow changes
Explain Samsara platform capabilities to various businesses
Partner with cross-functional teams like Product, Support, and Finance
Serve as a mentor to the wider Customer Success teams
Embed Samsara's cultural principles

Required qualifications

6+ years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role
Experience supporting Enterprise SaaS and/or Fortune 500 companies
Strong priority management and high emotional intelligence
Experience supporting or working with technical products
Solutions-oriented with strong problem-solving skills
Proven track record of building trust and driving change with executives and leadership
Ability to thrive in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure
Bachelor's degree from a 4-year institution
Ability to travel up to 25-40%

Nice to have

Strong bias for action
Ability to think big with insistence on high standards
Experience serving and supporting large-scale business solutions at Fortune 500 companies
Ability to thrive in an unstructured, fast-paced, and change-heavy environment

Benefits

Base salary
Performance-based bonus/variable pay
Equity for eligible roles
Flexible, employee-led remote model
Professional development stipend
Comprehensive health and parental leave plans

Before you apply

Must reside in the US except San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area
All offers are contingent upon securing and maintaining the legal right to work in the specified location
Applications are validated using Tofu fraud detection tool

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.