Enterprise Customer Success Manager

The role

Enterprise Core Customer Success Managers partner with mid-to-large enterprise accounts to drive business transformation. You will build multi-year success plans and align with executive stakeholders to turn operational data into measurable outcomes using the Samsara IoT platform.

What you will do

• Ensure customers increase safety, efficiency, and sustainability with the IoT platform.
• Conduct workshops to understand customer business and recommend platform leverage.
• Partner with customers on joint success plans to achieve business outcomes.
• Lead data-driven business reviews with senior decision-makers.
• Align measurable outcomes to operational priorities.
• Translate platform expertise into multi-product, industry-specific value narratives.
• Drive adoption, expansion, and long-term partnership across enterprise organizations.
• Explain platform capabilities to various businesses.
• Embed Samsara cultural principles.

Required qualifications

• 4+ years of experience in a Senior Customer Success, Account Management, or strategic consulting role.
• Solid priority management and high emotional intelligence.
• Ability to solve complex problems and communicate with executive stakeholders.
• Ability to build trust and communicate with executives, Sales, Product, Support, and Engineering leaders.
• Experience supporting or working with technical products.
• Bachelor’s degree from a 4-year institution.

Nice to have

• Experience with Enterprise SaaS
• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and supporting large-scale business solutions at Fortune 500 companies

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity for eligible roles
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health plans
• Parental leave plans

Before you apply

• Must reside in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro.
• All offers are contingent upon securing and maintaining the legal right to work in the specified work location.
• Samsara uses Tofu, a fraud detection tool, to validate the authenticity of applications.

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to improve operations. The company helps improve the safety, efficiency and sustainability of physical operations that power the global economy.