Technical Account Manager

The role

You will act as a technical advisor to drive long-term adoption of the Samsara platform. You will manage a portfolio of accounts, troubleshoot complex technical issues, and collaborate with Sales, Support, and Product teams.

What you will do

• Deliver measurable value by aligning Samsara solutions to customer business objectives
• Use AI-powered tools to anticipate customer needs and personalize engagement
• Manage a portfolio of accounts and develop tailored success plans
• Act as the primary technical point of contact for APIs, hardware, and software
• Advise customers on best practices and troubleshoot complex technical issues
• Own the technical ticket lifecycle and conduct root cause analysis
• Lead customer meetings including technical deep dives and quarterly reviews
• Partner with Sales, Support, Product, and Engineering teams
• Contribute to the internal knowledge base and help onboard new team members

Required qualifications

• 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success
• Bachelor's degree in a technical field, or equivalent expertise in Computer Science, Engineering, or related fields
• Exceptional technical literacy to troubleshoot complex hardware, software, and API integrations
• English and Spanish bilingual
• Data-informed approach to understanding customer needs
• Strong written and verbal communication skills in English and Spanish

Nice to have

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment
• Proven experience leveraging AI tools and methodologies in daily workflows
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau
• Basic Python coding skills

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity for eligible roles
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.