Enterprise Core Customer Success Manager

Remote - FL; Remote - GA; Remote - NC; Remote - NV; Remote - PA; Remote - TX. Posted 2 months ago

The role

Enterprise Customer Success Managers work with top customers to understand fleet challenges and advise on customizing the Samsara platform. You will act as a long-term partner by creating success plans and conducting executive business reviews.

What you will do

Ensure customers increase safety, efficiency, and sustainability with the IoT platform
Compose joint success plans with customers
Orchestrate executive business reviews with decision-makers and executive leadership
Conduct workshops to recommend workflow changes
Explain Samsara platform capabilities to various businesses
Serve as a mentor to Customer Success and Support teams
Embed Samsara's cultural principles

Required qualifications

4+ years of experience in a senior Customer Success, account management, or strategic consulting role
Experience supporting or working with technical products
Strong priority management and high emotional intelligence
Solutions-oriented with strong problem-solving skills
Proven track record of building trust and communicating with executives, Product and Engineering leadership, and users
Ability to thrive in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure
Bachelor's degree from a 4-year institution
Up to 25% travel

Nice to have

Enterprise SaaS experience
Strong bias for action, ability to think big, and insistence on high standards
Experience serving and supporting large-scale business solutions at Fortune 500 companies

Benefits

Base salary
Performance-based bonus/variable pay
Equity for eligible roles
Flexible, employee-led remote model
Professional development stipend
Comprehensive health and parental leave plans

Before you apply

All offers are contingent upon securing and maintaining the legal right to work in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.