Strategic Customer Success Manager - US Public Sector

The role

You will work with top Public Sector customers to ensure they increase the safety, efficiency, and sustainability of their operations using the Samsara IoT platform. You will compose success plans, conduct executive business reviews, and lead workshops to recommend workflow changes.

What you will do

• Ensure customers increase safety, efficiency, and sustainability with the IoT platform
• Compose joint success plans outlining objectives, metrics, and timelines
• Orchestrate executive business reviews with decision makers and leadership
• Conduct workshops to recommend workflow changes
• Explain Samsara platform capabilities to various businesses
• Serve as a mentor to Customer Success and Support teams
• Embed Samsara cultural principles

Required qualifications

• 5+ years of experience in a senior Customer Success, account management, or strategic consulting role
• Experience supporting or working with technical products
• Strong priority management and high emotional intelligence
• Solutions-oriented with strong problem solving skills
• Proven track record of building trust and communicating with executives, Product and Engineering leadership, and users
• Ability to thrive in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure
• Bachelor’s degree from a 4-year institution

Nice to have

• Enterprise SaaS experience
• Strong bias for action, ability to think big, and insistence on high standards
• Experience serving and supporting large-scale solutions for Public Sector organizations
• Thrives in an unstructured, fast-paced, and change-heavy environment

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity for eligible roles
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• Must secure and maintain the legal right to work in the company and specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to improve operations. The company helps improve the safety, efficiency and sustainability of physical operations including agriculture, construction, field services, transportation, and manufacturing.