Manager, Enterprise Collections

The role

You will lead the Enterprise Collections organization within the Order to Cash function. You will drive collections performance for enterprise customers and manage a team of collections analysts and specialists.

What you will do

• Own collections performance for enterprise accounts
• Provide guidance and support for team development
• Lead strategic initiatives to meet collections targets
• Manage escalations and customer communication on complex accounts
• Partner cross-functionally to resolve invoicing, contract, and payment issues
• Drive and implement process improvements and automation
• Participate in periodic reviews of OTC policies and SOX controls
• Represent OTC/Collections in cross-functional initiatives
• Hire, develop, and lead an inclusive, high-performing team

Required qualifications

• 5–7+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services
• 3–5+ years of supervisory/people management experience
• Ability to support team objectives and deliver results through others
• Strong knowledge of Order-to-Cash / Accounts Receivable processes
• Strong communication skills
• Ability to drive process optimization and automation initiatives
• Working knowledge of SOX controls / policy compliance in a finance operations environment
• Hands-on experience using Salesforce and NetSuite, or comparable CRM and ERP systems

Nice to have

• Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius, Growfin, Tesorio, etc.
• Experience with SAP or Oracle

Benefits

• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.