Enterprise Customer Success Manager - Public Sector

The role

Enterprise Customer Success Managers work with top customers to understand fleet challenges and advise on customizing the Samsara platform. You will partner with customers to ensure they increase safety, efficiency, and sustainability using IoT data.

What you will do

• Ensure customers increase safety, efficiency, and sustainability with the IoT platform
• Compose joint success plans with customers
• Orchestrate executive business reviews with decision makers and executive leadership
• Conduct workshops to recommend workflow changes
• Explain Samsara platform capabilities to various businesses
• Serve as a mentor to Customer Success and Support teams
• Embed Samsara cultural principles

Required qualifications

• 3+ years of experience in a senior Customer Success, account management, or strategic consulting role
• Experience supporting or working with technical products
• Strong priority management and high emotional intelligence
• Solutions-oriented with strong problem solving skills
• Proven track record of building trust and communicating with executives, Product and Engineering leadership, and users
• Ability to thrive in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure
• Bachelor’s degree from a 4-year institution

Nice to have

• Enterprise SaaS experience
• Strong bias for action
• Ability to think big with insistence on high standards
• Experience serving and supporting large-scale solutions for Public Sector organizations
• Thrives in an unstructured, fast-paced, and change-heavy environment

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity for eligible roles
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• All offers are contingent upon securing and maintaining the legal right to work in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to improve operations. The company helps improve the safety, efficiency and sustainability of physical operations.