Enablement Consultant

Remote - Mexico. Posted a month ago

The role

You will manage the deployment of Samsara technology to customers and ensure they increase the safety, efficiency, and sustainability of their operations. You will create launch plans, run training sessions, and track product adoption using an IoT platform.

What you will do

Ensure customers increase safety, efficiency, and sustainability with the IoT platform
Manage the deployment of Samsara technology to customers
Create launch plans and a roadmap to increase product usage
Track implementation progress, participation, product adoption, and account health
Run training sessions and demonstrate technology
Work through challenges with customers and day-to-day users
Juggle multiple customer engagements in parallel
Explain platform capabilities to customers of all types
Champion and embed Samsara's cultural principles

Required qualifications

2+ years of experience in a senior Customer Success, account management, or consulting role
Bilingual (Spanish and English)
Strong spoken and written language skills
Experience supporting or working with technical products
Bachelor’s degree from a 4-year institution
Must be based in Monterrey, N.L., or willing to relocate

Nice to have

SaaS experience
Strong bias for action
Experience facilitating workshops with senior stakeholders and operational teams
Strong executive presence and ability to influence cross-functional leaders
Excellent communication, facilitation, and stakeholder management skills
Proven track record of building trust with Executives and Day-to-day users
Experience serving a large and complex customer base in B2B SaaS
Experience working with different countries of the LATAM regions
Experience working in Tech Touch Engagements
Experience using Customer Success Platforms

Benefits

Base salary
Performance-based bonus/variable pay
Equity for eligible roles
Flexible, employee-led remote model
Professional development stipend
Comprehensive health and parental leave plans

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.