Manager II, Mid-Market Account Management

The role

You will lead a team of Mid-Market Customer Success Account Managers responsible for driving adoption, value realization, and renewal outcomes. You will coach your team through a transition to a unified role and partner with Sales to drive account growth.

What you will do

• Own team performance against renewal rate quota
• Ensure CSAMs drive product adoption and customer value realization
• Lead the team through the transition to a unified CSAM role
• Determine how CSAMs focus time across a high-volume account portfolio
• Drive forecast accuracy and early visibility into renewal risk
• Coach CSAMs on renewal negotiation strategy
• Hire, develop, and manage a team of CSAMs
• Champion adoption of AI-powered workflows and tools
• Partner with Sales to identify and drive growth within accounts
• Partner with cross-functional teams to improve productivity and customer experience

Required qualifications

• 5+ years of experience in Account Management, Customer Success, or Renewals
• 2+ years of direct people management experience leading customer-facing, quota-carrying teams with a portfolio of 100+ accounts per rep
• Full ownership of retention outcomes in a recurring revenue environment
• Demonstrated experience driving product adoption and customer value realization
• Strong negotiation and deal coaching skills
• Strong analytical capability; comfortable using data and AI
• Demonstrated ability to drive forecast accuracy and operational rigor
• Proven ability to lead through ambiguity, organizational change, and fast growth in a high-volume environment
• Strong cross-functional collaboration and communication skills
• Salesforce proficiency

Nice to have

• Experience at a SaaS company with a hardware or IoT component
• Advanced proficiency with Gainsight (or a similar Customer Success CRM platform)
• Experience partnering closely with Sales on expansion and account strategy

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity (for eligible roles)
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• Must reside in the US, excluding SF Bay Metro, NYC Metro, and Washington DC Metro
• All offers are contingent upon securing and maintaining the legal right to work in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to improve operations. The company helps improve the safety, efficiency and sustainability of physical operations.