Implementation Consultant

Remote - Calgary; Remote - Canada; Remote - Edmonton; Remote - Montreal; Remote - Toronto; Remote - Vancouver. Posted a month ago

The role

You will manage the deployment and adoption of IoT solutions for Mid-Market customers. You will create launch plans, run training sessions, and track implementation progress to ensure customers gain business value.

What you will do

Manage the deployment of Samsara technology to Mid-Market customers
Create launch plans and a roadmap to increase product usage
Track implementation progress, participation, product adoption, and account health
Run training sessions and demonstrate technology
Work through challenges with executives and day-to-day users
Juggle multiple customer engagements in parallel
Explain platform capabilities to customers of all types
Embed Samsara's cultural principles

Required qualifications

2-4+ years of experience in a senior Customer Success, account management, or strategic consulting role
English and French fluency
Experience supporting or working with technical products
Excellent consultative skills with experience in end-to-end system implementations
Proven track record of building trust and communicating with executives, Product and Engineering leadership, and day-to-day users
Diplomacy, tact, and poise under pressure
Bachelor's degree from a 4-year institution

Nice to have

Mid-Market SaaS experience
Strong bias for action, the ability to think big, with insistence on high standards
Experience serving a large and complex customer base in B2B SaaS
Thrives in an unstructured, fast-paced, and change-heavy environment

Benefits

Flexible, employee-led remote model
Professional development stipend
Comprehensive health and parental leave plans
Performance-based bonus/variable pay
Equity for eligible roles

Before you apply

All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.