Installation Coordinator

The role

You will orchestrate and monitor hardware installations across customer fleets. You will work with implementation consultants, account executives, partners, and internal stakeholders to ensure deployments meet technical and operational standards.

What you will do

• Coordinate pre-installation logistics with partners.
• Validate customer and site readiness, including cable availability and configuration.
• Ensure the Statement of Work (SOW) is fully understood and achievable before kickoff.
• Track real-time installation progress, ensuring adherence to the project plan.
• Identify deviations from expected timelines or specifications and define/remediate action plans.
• Drive weekly installation reporting cadence and provide updates to internal teams.
• Maintain installation evidence and ensure proper documentation is stored and accessible.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Work cross-functionally with Sales, Implementation, and Support to ensure alignment.
• Ensure installation partners are trained and follow Samsara standards.

Required qualifications

• Experience in field operations coordination, customer implementation, or technical deployment.
• Strong attention to detail with the ability to manage multiple installs in parallel.
• Excellent communication and stakeholder management skills.
• Fluent in Spanish and English (verbal and written).
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.

Nice to have

• Has strong bias for standardization, automation and AI, the ability to think big, with insistence on high standards.
• Thrives in a fast-paced and change-heavy environment.
• Possesses strong problem-solving skills and a continuous improvement mindset.
• Has familiarity or hands-on experience with AI and RPA tools to drive operational efficiency.

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity (for eligible roles)
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location.
• Samsara uses Tofu, a fraud detection tool, to validate the authenticity of applications.

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.