Technical Account Manager

The role

As a Technical Account Manager, you will be the main technical contact for assigned customers. You will build relationships, learn how their Samsara systems are set up, and help them succeed on the platform. You will also lead communication during major incidents.

What you will do

• Be the primary technical point of contact between Samsara and assigned customers
• Understand Samsara products, including APIs, hardware and software troubleshooting
• Learn customers' business operations and align Samsara solutions to their needs
• Identify opportunities for added value and growth, and present outcomes achieved
• Build long-lasting relationships with customers' technical stakeholders as a trusted advisor
• Serve as point of contact and manage expectations and communication during significant incidents
• Keep accurate, up-to-date records of customer interactions in the system of engagement
• Help scale the Technical Account Management team and share best practices
• Travel to customer sites when needed
• Provide occasional after-hours or weekend coverage when needed

Required qualifications

• 7+ years of experience in technical account management, customer success or a similar role
• Bachelor's degree in a technical field, or equivalent expertise from practical experience in areas such as Computer Science or Engineering
• Exceptional technical literacy to understand and troubleshoot hardware, software and AI technology
• Strong written and verbal communication skills
• Demonstrated ability to build and maintain customer relationships
• Business acumen with a data-informed approach to understanding customer needs
• Strong bias for action, ownership, ability to dive deep, and insistence on the highest standards
• Passion for technology and commitment to continuous learning, with interest in AI and machine learning

Nice to have

• Python coding skills
• Experience supporting enterprise-level customers in a SaaS, IoT or PaaS environment
• Experience with Salesforce, Zendesk, Jira, Gainsight, Tableau and AI (Gemini preferred)
• Organized, with a commitment to accurate account records
• Works well as a team player in a fast-paced environment

Benefits

• Base salary, performance-based bonus or variable pay, and equity for eligible roles
• Flexible, employee-led remote working model
• Professional development stipend
• Comprehensive health plans
• Parental leave plans

Before you apply

• Offers are contingent on the legal right to work at the company and in the specified work location
• Samsara uses Tofu, a fraud detection tool, to validate applications
• Samsara does not charge applicants any fees at any stage of hiring

About the company

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that helps organizations that depend on physical operations use IoT data to improve safety, efficiency and sustainability. Its customers include agriculture, construction, field services, transportation and manufacturing.