Contract and Billing Specialist

The role

You will own complex billing and contract cases for Mid-Market and Commercial accounts. You will investigate billing errors, manage concession requests, and coordinate with cross-functional teams to implement fixes.

What you will do

• Own complex billing and contract cases for Mid-Market and Commercial accounts
• Reconstruct billing error stories across contracts, order forms, and invoicing
• Separate Samsara errors from concessions, returns, or contract amendments
• Drive Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal to execute fixes
• Evaluate and prepare concession requests and route them to approvers
• Support cancellation, return, and ETF exceptions
• Log every request in a single case record and coach CSMs and AEs
• Tag root causes and deliver monthly read-outs to system owners
• Carry forward billing improvement work with Support, Finance, and Product

Required qualifications

• 4+ years of experience in billing operations, order to cash, revenue operations, deal desk, contracts, or a similar finance and operations role
• Strong priority management and high emotional intelligence
• Strong investigative skills to rebuild timelines from incomplete or conflicting information
• Sound financial judgment about credits, concessions, reprocessing, and refunds
• Customer-facing communication for hard conversations
• Ability to drive results across teams without authority over them
• Familiarity with order forms, amendments, and terms
• Comfort with ambiguity and incomplete precedent
• Rigorous case management
• Diplomacy, tact, and poise under pressure

Nice to have

• Experience handling escalated or high-dollar billing disputes
• Experience with Salesforce, NetSuite, or an equivalent ERP, and CPQ tools
• Customer Success, Support, or account management background with customer-facing financial or contract work
• Experience building or improving billing dispute processes
• Exposure to subscription or hardware-plus-subscription billing
• Experience using AI tooling to drive efficiency and outcomes
• Strong bias for action and insistence on high standards

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity for eligible roles
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health plans
• Parental leave plans

Before you apply

• All offers are contingent upon securing and maintaining the legal right to work in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to improve physical operations. The company helps improve safety, efficiency, and sustainability for industries like agriculture, construction, and transportation.