Sr. Customer Success Strategy Manager, New Products

Remote - SF Bay Area. Posted 25 days ago

The role

This individual contributor role owns new product adoption as a company metric. You will integrate new products into post-sale processes and drive action across cross-functional teams to close adoption gaps.

What you will do

Integrate new products into post-sale processes
Partner with Product/R&D early in the launch cycle
Review adoption data to identify and diagnose adoption gaps
Develop and personally execute strategies to close adoption gaps
Run a standing cross-functional cadence with post-sale teams
Influence and coordinate action across five post-sale teams without direct authority
Build and maintain relationships with leaders across each function

Required qualifications

8+ years of experience in an internal-facing role (Strategy & Operations, Business Operations, Program/Project Management, or similar)
Proven track record of driving results on cross-functional initiatives without formal authority
Strong understanding of post-sale, customer-facing functions
Ability to work autonomously and execute personally
Comfort operating with data, including defining metrics and building or working with dashboards
Strong written and verbal communication skills

Nice to have

Experience at Samsara, or in a similarly matrixed, fast-moving organization

Benefits

Flexible, employee-led remote model
Professional development stipend
Comprehensive health plans
Parental leave plans
Performance-based bonus/variable pay
Equity for eligible roles

Before you apply

All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to improve physical operations. The company helps improve the safety, efficiency and sustainability of industries including agriculture, construction, field services, transportation, and manufacturing.