Manager, Contract and Billing

The role

You will lead a new team of 3 to 4 Contract and Billing Resolution Specialists. You will build the function from scratch by creating playbooks, setting up systems of record, and managing billing and contract case resolutions.

What you will do

• Build and lead a new team of 3 to 4 Contract and Billing Resolution Specialists
• Stand up the function from scratch by defining ownership and writing a documented playbook
• Design and launch the system of record for billing and contract cases using tools like Zendesk, Salesforce, or Jira
• Own the intake process for billing, concession, and cancellation requests
• Act as the escalation point for complex, sensitive, or high-dollar cases
• Define handoffs and service levels with cross-functional teams
• Set standards for separating error corrections from concessions, returns, and amendments
• Build metrics and reporting for volume, resolution time, and repeat errors
• Fix repeat causes by delivering monthly read-outs to system owners
• Partner with Support, Finance, Sales Ops, and Product on billing improvement

Required qualifications

• 7+ years of experience in sales operations, deal desk, contracts, billing operations, order to cash, revenue operations, or a similar finance and operations role
• 2+ years of experience managing people, ideally in a sales operations or finance capacity
• Experience building a team or function from scratch or leading a major reorganization
• Deep working knowledge of either the quote-to-contract side or the billing side
• Experience setting up or significantly improving a case management, ticketing, or request-routing system
• Strong investigative skills to rebuild timelines from incomplete information
• Sound financial judgment about credits, concessions, reprocessing, and refunds
• Record of driving results across teams without authority over them
• Customer-facing communication skills for hard conversations
• Ability to manage high priority, high emotional intelligence, and ambiguity

Nice to have

• Worked on both the sales process/contracting and the finance/billing process
• Managed a team that handled escalated or high-dollar billing or contract disputes
• Experience with Salesforce, NetSuite, and CPQ tools
• Familiarity with Zendesk, Gainsight, and Sweethawk
• Customer Success, Support, or account management background with customer-facing financial or contract work
• Built dashboards, service levels, or root-cause reporting that changed processes
• Exposure to subscription or hardware-plus-subscription billing
• Experience using AI tooling to drive efficiency and outcomes
• Strong bias for action and insistence on high standards

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity for eligible roles
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health plans
• Parental leave plans

Before you apply

• Must reside in the US except San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area
• All offers are contingent upon securing and maintaining the legal right to work in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to improve physical operations. The company helps improve safety, efficiency, and sustainability for industries including agriculture, construction, and transportation.