Senior Customer Success Manager

Remote - Mexico. Posted 22 days ago

The role

Customer Success Managers work with customers to understand their fleet and unique challenges. They advise on customizing the Samsara platform and act as long-term partners to ensure safety, efficiency, and sustainability.

What you will do

Ensure customers increase safety, efficiency, and sustainability with the IoT platform
Compose joint success plans with customers
Orchestrate renewal-focused business reviews
Explain Samsara platform capabilities to various businesses
Mitigate escalations and resolve customer issues
Help customers with general inquiries and questions
Solve customer issues and escalations about products and services
Provide customer service throughout the service cycle
Embed Samsara's cultural principles

Required qualifications

2-5 years of experience in a Customer Success, account management, or consulting role
Experience supporting or working with technical products
Solutions-oriented with strong problem-solving skills
Passion for taking initiative and thriving in a fast-paced, change-heavy environment
Bachelor's degree from a 4-year institution
Spanish and English fluency
IA tools fluency (Claude/ Pilot/ Gemini, others)

Nice to have

SaaS experience
Strong bias for standardization & automation
Ability to think big
Insistence on high standards
Thrives in a fast-paced and change-heavy environment

Benefits

Base salary
Performance-based bonus/variable pay
Equity (for eligible roles)
Flexible, employee-led remote model
Professional development stipend
Comprehensive health and parental leave plans

Before you apply

Relocation assistance will not be provided
All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.