[Evergreen] Technical Account Manager

The role

You will act as a technical advisor to drive long-term adoption of the Samsara platform. You will manage a portfolio of accounts, troubleshoot complex technical issues, and collaborate with cross-functional teams to deliver business value.

What you will do

• Develop a deep understanding of customer business objectives and align solutions to achieve goals.
• Manage a portfolio of accounts and develop tailored success plans.
• Act as the primary technical point of contact for APIs, hardware, and software.
• Troubleshoot complex technical issues and manage the technical ticket lifecycle.
• Conduct root cause analysis to prevent recurrence and drive product improvement.
• Lead customer meetings including technical deep dives and quarterly reviews.
• Partner with Sales, Support, Product, and Engineering teams.
• Contribute to the internal knowledge base and help onboard new team members.
• Use AI-powered tools to anticipate customer needs.
• Manage customer communications and expectations during critical incidents.

Required qualifications

• 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success
• Bachelor's degree in a technical field, or equivalent expertise in Computer Science, Engineering, or related fields
• Exceptional technical literacy to troubleshoot complex hardware, software, and API integrations
• English and Spanish is a must
• Strong written and verbal communication skills in English and Spanish
• Data-informed approach to understanding customer needs
• Ability to build trusted, long-term relationships
• Ability to work effectively with internal teams in a fast-paced environment

Nice to have

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment
• Proven experience leveraging AI tools and methodologies in daily workflows
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau
• Basic Python coding skills

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity (for eligible roles)
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.