Business Technology Support Specialist

The role

You will troubleshoot and assist users with technology and access as a member of the BizTech Helpdesk team. You will manage a ticket queue, handle new hire onboarding, and support office hardware and cloud infrastructure.

What you will do

• Help the Samsara team both in our London office and online to resolve their tech problems.
• Manage a ticket queue and seek opportunities to improve how we work.
• Completing new hire onboarding including ordering and provisioning of laptops, client peripherals, and managing system access.
• Support hardware recovery and asset management.
• Managing office endpoints like printers, laptops, conferencing room equipment, and more.
• Managing employee access to Samsara’s cloud infrastructure.
• Working closely with IT Specialists to deliver infrastructure projects and upgrades.
• Documenting IT policies and procedures.
• Partner with adjacent tiers and teams for escalations and process enhancements.
• Drive core operations that keep the company secure and productive.

Required qualifications

• A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or 4 years relevant job experience.
• Minimum of 2 years of help desk or technical support experience.
• Minimum 1 year of experience working onsite supporting employees in an IT environment.
• Basic networking experience

Nice to have

• Knowledge of Apple products (Macbooks, iphones, etc)
• Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, etc)
• Experience with a ticketing system (Zendesk, Service Now, etc)
• A passion for learning and doing new things in a fast-paced environment.
• An affinity for working with all things electronic.

Benefits

• base salary
• performance-based bonus/variable pay
• equity (for eligible roles)
• professional development stipend
• comprehensive health and parental leave plans

Before you apply

• All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

About the company

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.