Business Technology Operations Support Specialist

The role

You will troubleshoot and assist users with technology and access as a member of the IT Helpdesk team. You will manage a ticket queue, perform new hire onboarding, and support hardware and office endpoints.

What you will do

• Help the Samsara team at the San Francisco headquarters and online to resolve tech problems
• Manage a ticket queue and seek opportunities to improve how we work
• Complete new hire onboarding including ordering and provisioning laptops and client peripherals and managing system access
• Support hardware recovery and asset management
• Manage office endpoints like printers, laptops, and conferencing room equipment
• Manage employee access to Samsara’s cloud infrastructure
• Work with IT Specialists to deliver infrastructure projects and upgrades
• Document IT policies and procedures
• Partner with adjacent tiers and teams for escalations and process enhancements
• Drive core operations to keep the company secure and productive

Required qualifications

• A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or 4 years relevant job experience
• Minimum of 2 years of help desk or technical support experience
• Minimum of 1 year of experience working onsite supporting employees in an IT environment
• Basic networking experience
• Strong spoken and written communication skills

Nice to have

• Knowledge of Apple products (MacBooks, iPhones, etc.)
• Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, etc)
• Experience with a ticketing system (Zendesk, ServiceNow, etc)
• A passion for learning and doing new things in a fast-paced environment
• An affinity for working with all things electronic

Benefits

• Performance-based bonus/variable pay
• Equity for eligible roles
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.