Customer Success Account Manager, Mid-Market - German

Remote - UK. Posted 8 days ago

The role

You will help customers adopt the platform, realize measurable value, and manage renewals and expansions. You will manage a portfolio of 100+ named accounts and advise them on tailoring Samsara to their needs.

What you will do

Explain Samsara platform capabilities to various businesses.
Manage a portfolio of 100+ named accounts using AI tooling.
Lead ROI and value conversations for renewals.
Negotiate favorable terms and close renewals.
Explain technical issues to non-technical audiences.
Conduct workshops to recommend workflow changes.
Work cross-functionally with Sales, Support, Deal Desk, Operations and Product.
Embed Samsara's cultural principles.

Required qualifications

Business fluency in German (spoken and written).
2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management or sales).
A record of consistent quota over-achievement.
Strong problem-solving, communication and presentation skills.
Ability to build trust with executives, users and internal teams.
Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.
Comfort in a fast-changing, high-growth environment.
A bachelor's degree from a 4-year institution, or equivalent practical experience.

Nice to have

Strong bias towards action, big-picture thinking and high standards.
An AI-first approach.
Technical depth across a suite of products.
Hardware-software integration experience.
Experience with routing, navigation, commercial trucking fleets, and logistics.

Benefits

Base salary
Performance-based bonus/variable pay
Equity (for eligible roles)
Flexible, employee-led remote model
Professional development stipend
Comprehensive health and parental leave plans

Before you apply

All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location.

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.