Technical Support Specialist - German Fluency

The role

You will serve as a technical point of contact for customer issues via phone and email. You will perform troubleshooting for SaaS platforms, hardware, and integrations while contributing to the knowledge base.

What you will do

• Serve as the initial technical point of contact for basic and complex customer issues
• Provide in-depth technical troubleshooting for SaaS platform, hardware devices, and integrations
• Contribute to knowledge base development by documenting resolutions and creating technical guides
• Mentor junior agents on the team
• Identify trends in customer issues to influence product improvements
• Deliver professional and clear communication to technical and non-technical stakeholders
• Champion Samsara's cultural principles

Required qualifications

• Fluency in German
• Bachelor’s degree or higher in a technical discipline or equivalent experience
• 3+ years of experience in a technical product support or specialist role
• Understanding of networking concepts (e.g., TCP/IP, VPNs, DNS)
• Understanding of cloud-based architectures and hardware troubleshooting
• Foundational knowledge in Artificial Intelligence
• Ability to mentor and guide junior team members
• Experience leading projects or initiatives aimed at improving operational efficiency and customer satisfaction
• Analytical mindset
• Exceptional organizational skills

Nice to have

• French Fluency
• General knowledge about electrical circuits, GPS and telematics
• Familiarity with networking protocols, APIs, and diagnostic tools
• Proficiency in using diagnostic tools, APIs, and scripting (e.g., Python, Bash)
• Advanced certifications (e.g., CCNA, AWS Certified Solutions Architect)
• Experience integrating and troubleshooting third-party applications and systems with APIs and webhooks
• Familiarity with Slack and Google Workplace applications

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity (for eligible roles)
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.