Customer Success Manager - French Speaker

The role

Customer Success Managers work with top customers to understand their fleet and unique challenges. They advise on customizing the Samsara IoT platform and act as long-term partners. The role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product.

What you will do

• Ensure customers increase safety, efficiency, and sustainability with the IoT platform.
• Compose joint success plans with customers outlining objectives, metrics, and timelines.
• Orchestrate executive business reviews with decision-makers and executive leadership.
• Conduct workshops to recommend workflow changes.
• Support French-speaking customers implementations.
• Explain Samsara platform capabilities to various businesses.
• Serve as a mentor to the wider Customer Success and Support teams.
• Embed Samsara's cultural principles.

Required qualifications

• 2 - 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• English and French fluency.
• Experience supporting or working with technical products.
• Strong priority management and high emotional intelligence.
• Proven track record of building trust and communicating with executives, Product and Engineering leadership, and day-to-day users.
• Ability to thrive in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure.
• Bachelor’s degree from a 4-year institution.
• Up to 0-15% customer travel.

Nice to have

• SaaS experience
• Strong bias for action, ability to think big, and insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.
• Thrives in an unstructured, fast-paced, and change-heavy environment.
• French Fluency is a plus.

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity for eligible roles
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location.

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. They help improve the safety, efficiency and sustainability of physical operations.