Enterprise Implementation Consultant (East/Central)

The role

You will manage the deployment and adoption of IoT solutions for Enterprise customers. You will create launch plans, run training sessions, and track implementation progress to ensure customers gain business value.

What you will do

• Manage the deployment of Samsara technology to large-scale customers
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions and demonstrate technology
• Work through obstacles with executives and day-to-day users
• Ensure customers increase safety, efficiency, and sustainability with the IoT platform

Required qualifications

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
• Experience supporting or working with technical products
• Strong problem solving and project management skills
• Excellent consultative skills with experience in end-to-end system implementations
• Proven track record of building trust and communicating with executives, senior management, and users
• Ability to manage priorities and high emotional intelligence
• Ability to work in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure
• Bachelor’s degree from a 4-year institution

Nice to have

• Enterprise SaaS experience
• Strong bias for action
• Ability to think big
• Insistence on high standards
• Experience serving a large and complex customer base in B2B SaaS

Benefits

• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health plans
• Parental leave plans
• Performance-based bonus/variable pay
• Equity for eligible roles

Before you apply

• All offers are contingent upon securing and maintaining the legal right to work in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.