Strategic Implementation Consultant

The role

You will manage the deployment and adoption of IoT solutions for Enterprise customers. You will create launch plans, run training sessions, and build relationships to ensure customers gain business value from the platform.

What you will do

• Manage the deployment of Samsara technology to large-scale customers.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions and demonstrate technology to executives and users.
• Juggle multiple customer engagements in parallel.
• Work cross-functionally with Sales, Support, Sales Engineering and Product.
• Serve as a mentor to the wider Customer Success and Support teams.
• Explain platform capabilities to customers of all types.
• Embed Samsara's cultural principles.

Required qualifications

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• Experience supporting or working with technical products.
• Excellent consultative skills with experience in end to end system implementations.
• Proven track record of building trust and communicating with executives, Product and Engineering leadership, and day-to-day users.
• Strong priority management and high emotional intelligence.
• Solutions-oriented with strong problem solving skills.
• Ability to thrive in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure.
• Bachelor's degree from a 4-year institution.

Nice to have

• Enterprise SaaS experience
• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and supporting large-scale business solutions at Fortune 500 companies

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity for eligible roles
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location.

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.