Installation Manager

The role

You will oversee customer engagements with installation partners and provide onsite support for complex hardware deployments. You will define installation best practices for the EMEA organisation and coordinate with partners to ensure quality standards.

What you will do

• Define installation best practices for the EMEA organisation
• Assist partners in building project-specific installation guides
• Deliver onsite training to installer technicians
• Coordinate with installation partners to ensure work is completed on time and on budget
• Identify risks early and propose mitigation strategies
• Serve as a point of contact for escalations and troubleshooting
• Provide onsite oversight for large or complex deployments
• Perform first of kind installations on complex customer projects
• Capture lessons learned to improve processes
• Collaborate with internal teams to enhance the installation experience

Required qualifications

• 5+ years experience managing vehicle and/or hardware technology
• Prior vehicle installation or fitter experience
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications
• Confident in electronic & system integration and specification
• Experience in field operations coordination, implementation, and technical deployment
• Interest in AI with the view to create tooling to operate at scale
• Strong attention to detail with the ability to manage multiple projects in parallel
• Excellent communication and stakeholder management skills
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration
• Must have valid driver's license and be insurable

Nice to have

• Experience with tachographs
• Can develop professional customer-facing documentation with diagrams
• Strong bias for standardisation & automation
• Ability to think big, with insistence on high standards
• Possesses strong problem-solving skills and a continuous improvement mindset
• Familiarity or hands-on experience with AI tools to drive operational efficiency

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity (for eligible roles)
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location

About the company

Samsara is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.