Implementation Consultant

The role

Implementation Consultants manage the deployment of Samsara technology to customers. They own the customer relationship and deliver project plans to achieve customer value.

What you will do

• Manage the deployment of Samsara technology to customers
• Lead solution workshops to develop L1 processes for business process
• Guide customers through change management processes including policy, comms and training
• Run training sessions
• Demonstrate Samsara’s technology
• Work through obstacles with executives and day-to-day users of the system
• Juggle multiple customer engagements in parallel
• Work cross-functionally to deliver an exceptional experience

Required qualifications

• 2+ years of experience in an implementation consultant, project manager, or onboarding role
• Strong project management skills with ability to follow methodologies
• 2+ years experience supporting or working with technical products
• Solutions-oriented with strong problem-solving & project management skills
• Excellent consultative skills with experience in end-to-end system implementations
• Experience managing >20 implementations/projects at a time
• Proven track record of building trust and communicating effectively with executives, Product and Engineering senior management, and day-to-day users
• Fluency in English and German (spoken and written)

Nice to have

• Enterprise SaaS and hardware experience
• Strong bias for action, the ability to think big, with insistence on high standards
• Change management delivery experience
• Experience using AI or automation into CS workflows

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity (for eligible roles)
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data. The company helps improve the safety, efficiency and sustainability of physical operations.