Enterprise Implementation Consultant - Public Sector

The role

You will manage the deployment and adoption of IoT solutions for Enterprise Public Sector customers. You will own customer relationships, create launch plans, and run training sessions to ensure successful implementation.

What you will do

• Manage the deployment of Samsara technology to large-scale customers
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions and demonstrate technology to executives and users
• Juggle multiple customer engagements in parallel
• Serve as a mentor to the wider Customer Success and Support teams
• Explain Samsara platform capabilities to customers
• Ensure customers increase safety, efficiency, and sustainability with the IoT platform

Required qualifications

• 3+ years of experience in a senior Customer Success, account management, or strategic consulting role
• Experience supporting or working with technical products
• Strong priority management and high emotional intelligence
• Solutions-oriented with strong problem solving skills
• Proven track record of building trust and communicating with executives, Product and Engineering leadership, and users
• Ability to thrive in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure
• Bachelor’s degree from a 4-year institution

Nice to have

• Enterprise SaaS experience
• Strong bias for action, ability to think big, and insistence on high standards
• Experience serving and supporting large-scale solutions for Public Sector organizations
• Thrives in an unstructured, fast-paced, and change-heavy environment
• PMP certification

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity for eligible roles
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

Before you apply

• All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to improve operations. The company helps improve the safety, efficiency and sustainability of physical operations.