Enterprise Implementation Consultant - Public Sector

Phoenix, Arizona, United States. Posted 3 days ago

The role

You will manage the deployment and adoption of IoT solutions for Enterprise Public Sector customers. You will own customer relationships, create launch plans, and run training sessions to ensure successful implementation.

What you will do

Ensure customers increase safety, efficiency, and sustainability with the IoT platform
Manage deployment of technology to large-scale customers
Create launch plans and a roadmap to increase product usage
Track implementation progress, participation, product adoption, and account health
Run training sessions and demonstrate technology to executives and users
Juggle multiple customer engagements in parallel
Work cross-functionally to deliver customer experience
Serve as a mentor to Customer Success and Support teams
Explain platform capabilities to customers
Embed Samsara cultural principles

Required qualifications

3+ years of experience in a senior Customer Success, account management, or strategic consulting role
Strong priority management and high emotional intelligence
Experience supporting or working with technical products
Solutions-oriented with strong problem solving skills
Proven track record of building trust and communicating with executives, Product and Engineering leadership, and users
Ability to thrive in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure
Bachelor’s degree from a 4-year institution

Nice to have

Enterprise SaaS experience
Strong bias for action, ability to think big, and insistence on high standards
Experience serving and supporting large-scale solutions for Public Sector organizations
Thrives in an unstructured, fast-paced, and change-heavy environment
PMP certification

Benefits

Base salary
Performance-based bonus/variable pay
Equity for eligible roles
Flexible, employee-led remote model
Professional development stipend
Comprehensive health plans
Parental leave plans

Before you apply

All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location

About the company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to improve operations. The company helps improve the safety, efficiency and sustainability of physical operations.