Manager, DRAM Customer Quality

The role

This role supports Tier 1 customers for DRAM products. You will coordinate failure analysis of advanced memory products and facilitate information exchange regarding product specifications, quality, and compliance.

What you will do

• Work with customers to identify, document and publish reports to track technical issues
• Manage customer responsiveness expectations
• Communicate with customers and engineering teams to align on quality requirements
• Manage outbound communications including Failure Analysis/8D, Change Notifications, and performance reports
• Create and maintain a system to track customer Quality related requirements across global teams
• Drive solutions to deliver consistent results and customer satisfaction
• Complete other responsibilities as assigned

Required qualifications

• Bachelor’s Degree in Electrical Engineering or Computer Science or related discipline with 10+ years experience
• Bachelor’s Degree in Electrical Engineering or Computer Science or related discipline with Master's with 8+ years experience
• Bachelor’s Degree in Electrical Engineering or Computer Science or related discipline with PhD with 5+ years experience
• Semiconductor memory or closely related semiconductor industry experience
• Experience in a B2B customer facing role supporting highly technical content
• Excellent collaboration and communication skills
• Excellent writing skills to edit, clarify and consolidate customer expectations and report out on short timelines
• DRAM or other high performance memory IC design, application, test, or product engineering
• Platform design related to memory controller or memory channel and interface
• Advanced component packaging for high speed interface
• Semiconductor Component Quality and Reliability

Nice to have

• Master's degree in Business, Engineering, or related discipline

Benefits

• Incentive opportunities
• Medical/Dental/Vision
• 401k
• Charitable giving match
• 4+ weeks of paid time off a year, plus holidays and sick leave
• Stipend for fertility care or adoption
• Caregiver support
• Medical travel support
• On-demand apps and free confidential therapy sessions
• Onsite Café and gym
• Virtual classes

Before you apply

• Each candidate is limited to 10 applications across all open jobs within a 6-month period
• AI tools should not be used to generate or assist with submitted content or live interview responses
• By applying, you agree not to disclose confidential or proprietary information belonging to a current or former employer

About the company

Samsung Semiconductor is a global leader whose technology solutions power tools including smartphones, electric vehicles, hyperscale data centers, and IoT devices.