Customer Success Manager (CSM)

The role

You will build and nurture relationships with large enterprise customers to ensure they adopt and realize value from the SafeBreach platform. You will act as a trusted advisor to drive engagement, retention, and expansion.

What you will do

• Build and foster relationships with customers to drive engagement, retention and expansions
• Act as a trusted advisor to develop success plans aligned to customer business objectives
• Identify measurable goals and timelines to help customers onboard and grow
• Serve as a customer advocate with internal stakeholders
• Participate in team communications to share best practices and learn about new technologies
• Drive conversations with SMEs and leverage internal technical expertise to provide solutions
• Translate customer product usage data into actionable advice
• Establish regular touch-points with assigned customers per established SLAs
• Proactively identify and coordinate remediation of issues
• Leverage internal tools like Gainsight to archive customer activity

Required qualifications

• At least 5 years of experience in Customer Success roles (CSM, Account Manager)
• Expertise in cybersecurity with prior experience working with security vendors
• Ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines
• Empathy, patience, and emotional intelligence
• Excellent business and written and verbal communication skills
• Travel required (30%)

Nice to have

• Knowledge of Offensive security tools
• Experience in a startup or early-stage company
• Experience with globally distributed teams

Benefits

• Excellent growth opportunities
• Fully remote work
• Flexible PTO
• Highly competitive salary and equity grants
• Health, dental and vision insurance
• Generous Parental leave
• Monthly phone and internet stipend
• Learning & Development stipend
• Competitive employee referral bonus program

About the company

SafeBreach is a global leader in adversarial exposure validation (AEV) that helps organizations take command of risk through its CTEM Platform. The company is a team of security professionals and innovators.