Client Success Manager

The role

The Client Success Manager will own relationships with regional and community leaders across strategic operators. You will guide customers through the post sales lifecycle and drive adoption of nurse call, fall detection and analytics products.

What you will do

• Own strategic relationships with regional operators and community leadership teams
• Define success plans for each community and client enterprise
• Lead QBRs with regional and C-suite stakeholders
• Surface and qualify expansion opportunities
• Analyze resident care, clinical, and staffing data to identify trends and insights
• Observe and understand how users are using Sage
• Serve as the voice of the customer by capturing on the ground insight

Required qualifications

• At least five (5) years of experience working in a client success or account management role at high growth saas companies
• Experience in managing enterprise level accounts with senior stakeholders
• Proven track record of driving high NRR and renewal rates
• Self-starter with desire to take ownership of key company initiatives and drive success
• Passion for Sage's mission to improve care for older adults and their caregivers

Nice to have

• Demonstrated expertise in executive stakeholder management, data-driven decision making, building scalable processes, and driving measurable customer outcomes
• Strong communicator with the ability to influence cross-functional priorities and translate customer insights into product and business decisions
• Industry expertise in senior living or related sectors

Benefits

• Stock options
• Fully-paid health and dental insurance coverage
• Vision insurance
• Membership to premium primary and urgent care
• Online medical health providers
• Take as you need time off policy
• 7 paid holidays
• Company wide winter break
• Office lunch
• Fully stocked snack bar
• Offsites, outings, and team meals

About the company

Sage is a software-enabled, mission-driven company focused on improving care and quality of life for older adults in senior living facilities. The company is a small, tight team of ambitious, multi-disciplinary entrepreneurs.