Fleet Service Manager – Middle East

The role

The Fleet Service Manager leads fleet service operations, coordinates personnel, and plans service activities to maintain operational readiness for a globally deployed autonomous vehicle fleet. This role bridges long-term resource planning with day-to-day field execution to support technicians.

What you will do

• Oversee technician teams and field service activities across assigned regions or fleets
• Coordinate technician and contractor schedules, travel, and labor allocation
• Drive effective use of Fleetio for service programs, work orders, parts, and inventory tracking
• Lead work order creation, review, and follow-through
• Provide remote technical troubleshooting and guidance to technicians
• Develop and maintain SOPs, Job Hazard Analyses (JHAs), and other operational documentation
• Build and refine training programs and mentor Level 3 and Level 4 technicians
• Partner with engineering, logistics, quality, and safety teams to improve systems
• Conduct regular technician check-ins, field audits, and site reviews
• Travel to operational sites to provide leadership, training, and planning support

Required qualifications

• 4+ years of experience overseeing fleet level vessel maintenance and repairs, marine service operations, technical project management, or remote field service leadership
• Hands-on experience with fleet maintenance systems, such as Fleetio
• Experience coordinating personnel, contractor resources, labor allocation, and travel across distributed teams or field operations
• Ability to provide technical troubleshooting and diagnostic support for mechanical, electrical, or software systems in remote environments
• Experience developing technical documentation, including Standard Operating Procedures (SOPs) and Job Hazard Analyses (JHAs)
• Proficiency with administrative and operational tools, including time and attendance systems (e.g., ADP)
• Experience with document and workflow management
• Ability to collaborate with hardware engineering, software/API engineering, program management, and other cross-functional stakeholders
• Strong organizational, communication, and leadership skills
• Ability to travel to support field teams, deployments, and operational reviews
• Ability to lift/move up to 30 lbs. and maintain physical activity (bending, kneeling, standing) throughout a full shift
• High manual dexterity and visual acuity for the safe operation of power tools and precision assembly and repairs

Benefits

• Competitive Paid Time Off (PTO) accrual
• Annual holiday schedule
• Paid sick leave
• Premium, multi-tier Medical, Dental, and Vision plans
• Equity grants
• 401(k) retirement plan with pre-tax and Roth options
• Annual professional development reimbursement program
• Relocation assistance for eligible roles

About the company

Saildrone is a maritime defense company and the global leader in autonomous unmanned surface vehicles (USVs). The company maintains active, combat-deployed systems supporting national security and force projection around the world.