Benefits Manager

The role

The Benefits Manager is a senior individual contributor who manages, supports, and improves benefits, employee perks, leaves, and workplace accommodation programs for over 800 employees. This role serves as a subject matter expert and primary program lead across the Tracxtion collective of agencies.

What you will do

• Manage benefits programs across Canada and the United States.
• Manage parental, medical, disability, personal, statutory, and other leave processes.
• Manage workplace accommodation processes.
• Manage employee perk and wellbeing programs.
• Manage relationships with brokers, insurers, benefits providers, wellbeing partners, and other external vendors.
• Maintain accurate policies, procedures, employee resources, case records, approvals, and audit documentation.
• Monitor program compliance with applicable Canadian and U.S. requirements.
• Serve as a key point of contact and subject matter expert for benefits, leaves, accommodations, perks, and wellbeing programs.
• Support employees and managers with guidance throughout benefits, leave, accommodation, and return-to-work processes.
• Identify opportunities to simplify and standardize processes across the organization.

Required qualifications

• 5+ years of progressive HR experience, including at least 3 years of direct experience with benefits, leaves, accommodations, or related programs.
• Experience supporting employees and programs across both Canada and the United States.
• Experience working within a large, multi-entity, or geographically dispersed organization.
• Strong knowledge of benefits administration, leave management, disability processes, and workplace accommodations.
• Experience managing benefits renewals and working with brokers, insurers, and third-party vendors.
• Working knowledge of Canadian and U.S. employment, leave, benefits, privacy, and accommodation requirements.
• Strong analytical, organizational, project-management, and problem-solving skills.
• Strong judgment when handling confidential and sensitive employee matters.
• Ability to communicate complex programs and processes clearly and practically.
• Experience with HRIS, payroll, benefits administration, and reporting platforms.
• Ability to manage competing priorities and time-sensitive employee matters.

Nice to have

• A Canadian or U.S. HR, benefits, or leave-management designation is an asset.

Benefits

• competitive total rewards package

About the company

Tracxtion is a next-generation hybrid agency network that blends strategy, creativity, media, digital, and AI-enabled execution to deliver omnichannel experiences.