Manager, People & Culture

The role

The Manager, People & Culture provides HR support and people programming for an assigned portfolio of 3 Tracxtion entities. This role combines strategic business partnership with hands-on execution and HRIS ownership of HiBob.

What you will do

• Act as the day-to-day People & Culture partner for department leaders and managers across assigned Canadian entities.
• Coach managers through performance conversations, employee development, and team challenges.
• Advise leaders on role design, workforce planning, and reporting structures.
• Manage employee relations matters including performance management, investigations, accommodations, and terminations.
• Serve as the HiBob lead for assigned entities, managing data integrity and organizational structure.
• Build, configure, and maintain HiBob workflows for onboarding, offboarding, and employee changes.
• Lead the delivery of core People & Culture programs like performance cycles and engagement surveys.
• Support the administration of Canadian benefits, perks, and leave programs.
• Champion inclusive employment practices and diversity, equity, inclusion, and belonging initiatives.
• Provide guidance and coaching to People & Culture Coordinators and junior team members.

Required qualifications

• 3+ years of progressive HR experience, including at least one year in an HR Manager, HR Business Partner, or equivalent role.
• Demonstrated experience supporting Canadian employees and leaders across the full employee lifecycle.
• Strong knowledge of Canadian employment legislation and HR practices across multiple provinces.
• Proven experience managing employee relations matters, workplace investigations, accommodations, performance management, and employment terminations.
• Strong track record of coaching managers and providing practical, business-minded HR advice.
• Demonstrated HRIS expertise, including configuring workflows, building program cycles, and conducting data audits.
• Strong systems orientation and ability to identify data gaps and improve processes.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills.
• Proficiency with HiBob, ADP, and Microsoft 365.

Nice to have

• Experience working in an agency, media, creative, marketing, or fast-paced professional services environment
• HiBob experience strongly preferred
• CHRP designation, or progress toward completion, is considered an asset

About the company

Tracxtion is a next-generation hybrid agency network that helps brands navigate the evolving landscape of customer experience and brand engagement through strategy, creativity, media, digital capabilities, and AI-enabled execution.