Salesforce Business Systems Administrator

The role

You will lead the support, development, and maintenance of Salesforce and related Customer Experience systems. You will identify manual processes for automation and deliver system solutions for Services, Success, and Support teams.

What you will do

• Work with Services, Success, and Support teams to identify manual processes that can be automated
• Scope, Plan, Recommend, and Deliver system solutions
• Play a leading role in the exploration, design, build, delivery, and support of a redesigned and improved Customer Hub
• Automate, document, and fix root causes in systems administration
• Administer access and configuration as security controls

Required qualifications

• Bachelor's degree
• 3+ years experience in a related role
• Salesforce Administrator certification is required
• Demonstrated experience designing, revising and managing Salesforce Flows
• Ability to lead teams through change management and business transformations
• Excellent project management skills
• Ability to collaborate with management and others in the company
• Disciplined, flexible, and autonomous work habits

Nice to have

• Software (SaaS) experience
• 2-3 years experience administering Salesforce Service Cloud, Salesforce Knowledge, Live Agent, and Customer Communities
• Salesforce Service Cloud Consultant certification
• Understanding of the SaaS business model and culture

About the company

Salesloft is building a Predictive Revenue System to enable humans and AI to work together to make smarter decisions. The company provides a platform that helps revenue teams drive consistent growth.