Customer Success Manager

The role

You will manage, retain and grow a portfolio of Mid-Market customers. You will own customer relationships, drive product adoption, find expansion opportunities and lead consultative product demos.

What you will do

• Manage portfolio health and identify upsell and cross-sell opportunities
• Lead consultative product demos with Sales and Renewals
• Build trusted stakeholder relationships and increase product utilization
• Help customers achieve measurable business outcomes and ROI
• Mitigate churn and resolve technical and workflow challenges
• Work with Solution Engineers, Product and Support to protect customer revenue
• Use AI, data insights and automated workflows to scale customer engagement

Required qualifications

• 2+ years in Customer Success or Account Management
• Proven track record driving retention, expansion and revenue growth in B2B SaaS
• Skill in leading value-driven product demos and uncovering customer challenges
• Skill in building relationships with technical and executive stakeholders
• Ability to manage competing priorities and mitigate customer risk
• Analytical problem-solving using data insights, AI and cross-functional partnerships

Benefits

• Health and medical benefits
• PTO
• Total Rewards plan for all full-time employees

Before you apply

• Official communication only comes from an @salsify.com email address
• No payment is ever required for applications, training or equipment
• Sensitive personal information is requested only after a formal job offer

About the company

Salsify helps brand manufacturers, distributors and retailers in over 80 countries win on the digital shelf. It is headquartered in Boston, with hubs in Lisbon and Sydney.