Leadership Training Specialist

The role

The Leadership Training Specialist provides training and development support to high load cafes, including new openings and underperforming locations. This role leads cafe teams to reach high performance and self-sufficiency through in-person support.

What you will do

• Foster positive relationships with SCEOs and team members
• Hold team members accountable using Coaching and Counseling forms
• Increase productivity and efficiency within the cafe
• Communicate with SCEOs regarding shifts, product needs, team progress, and facilities
• Lead HQ level wraparound support for assigned cafes
• Assume responsibility of the cafe and admin tasks if without a SCEO or Cafe Ops Manager
• Develop situation assessments and action plans for cafe assignments
• Implement action plans for cafes scoring below passing on Quality Service Reviews
• Support rollout of new products
• Interview, hire, and train hourly and salary team members

Required qualifications

• Effective verbal and written communication skills
• Flexible schedule including early morning, night, and weekend availability
• Able to stand, walk, and smile for extended periods of time
• Able to stoop and kneel
• Push, pull, lift, or carry up to 35 lbs.
• Ascend and descend ladders, stairs, ramps
• Valid Driver's license
• Reliable transportation

Nice to have

• Food & Beverage Retail management and training experience
• Saxbys' experience

Benefits

• Comp time would be granted to offset working time
• Competitive comp time/time off
• Days off can be combined and saved for a later date

About the company

Saxbys is a company with a mission to Make Life Better and core values including being a community serving our community and embracing being O.D.D. (Outgoing, Detail oriented and Disciplined).