Area Operations Manager

The role

The Area Operations Manager leads three Saxbys cafes at Marist University, Siena, and UAlbany. This person coaches Student Cafe Executive Officers and manages team development, community leadership, and financial management across the campuses.

What you will do

• Train and develop Student Chief Officers at Marist, Siena, and UAlbany
• Interview and hire across all three cafes
• Train and coach on every cafe role and maintain operational integrity
• Manage progressive discipline and involuntary terminations
• Conduct quality assurance checks and audits at each cafe
• Review and approve weekly schedules and labor models
• Coach SCEOs on reading and acting on Profit & Loss statements
• Ensure accurate inventory counts and approve Orders & PARS Inventory Worksheets
• Act as the main point of contact for campus partners
• Lead cafe setup and grand openings

Required qualifications

• 2+ years of proven experience leading and developing talent in a customer-facing environment, OR at least 6 months as a Saxbys Student Leader
• Excellent written and verbal communication skills
• Outstanding passion for hospitality and servant leadership
• Experience managing teams and processes effectively
• Ability to travel up to 80% of the time, including regular trips between the Albany-area campuses and Poughkeepsie
• Valid driver’s license and reliable transportation
• Able to stand, walk, and smile for extended periods of time
• Able to stoop and kneel
• Able to push, pull, lift, or carry up to 35 lbs
• Able to climb up and down ladders, stairs, and ramps

Nice to have

• Food & Beverage or Retail experience

About the company

Saxbys is a national education company that operates cafes on college campuses. They build academic partnerships with universities to provide experiential learning opportunities for students.