Area Operations Manager (Philadelphia)

The role

You will coach and lead four Saxbys cafes at Drexel University and West Chester University. You will develop Student CEOs and ensure cafe excellence through team development, community leadership, and financial management.

What you will do

• Build the talent pipeline and work with Recruiting to nominate, vet, and interview SCEO candidates.
• Run regular quality checks to own the guest experience.
• Train and coach cafe roles and coach SCEOs through accountability conversations and progressive discipline.
• Approve weekly schedules and teach SCEOs to read and act on their P&L.
• Manage inventory and ordering by reviewing and approving orders and PARs.
• Serve as the main contact for campus partners like landlords and facilities.
• Act as Operations lead for cafe setups and grand openings.
• Track local competitors, campus news, and industry trends.

Required qualifications

• 2+ years of foodservice management experience, OR at least 6 months as a Saxbys CEO, SCEO, or Certified-level team member
• Strong written and verbal communication
• Comfort with regular travel between cafes
• Valid driver's license
• Able to stand and walk for long periods, stoop and kneel, lift up to 35 lbs, and use ladders and stairs

Nice to have

• Multi-unit management experience

About the company

Saxbys is an education company. Through their Experiential Learning Platform (ELP), they run cafes on college campuses where a Student Cafe Executive Officer (SCEO) leads the business for a semester.