Sayari
Senior Customer Success Manager, Japan
Japan. Posted 2 months ago
The role
The Customer Success Manager helps existing clients leverage Sayari solutions and deepens relationships within client organizations. This role ensures clients realize return on investment by designing strategies to prove platform value and feeding technical requirements to engineering.
What you will do
- Drive product adoption, renewal rates, and expansion within a portfolio of Tokyo-based and regional Japanese enterprise clients.
- Embed Sayari solutions into local client workflows.
- Serve as a bilingual liaison delivering customer education, conducting business reviews, and presenting product updates.
- Act as a trusted advisor on commercial risk intelligence, supply chain transparency, corporate risk, compliance, and Third-Party Risk Management.
- Gather market intelligence and local feedback to inform Sales, Marketing, Product, and Engineering teams.
- Coordinate internally to address client inquiries, mitigate churn risk, and demonstrate ROI to executive stakeholders.
- Travel up to 15% within Japan and the APAC region as required.
Required qualifications
- 3–7 years of Customer Success, Account Management, or Solutions Consulting experience within a SaaS, Data & Analytics, RegTech, or Risk Intelligence environment.
- Native-level Japanese (keigo/business etiquette required for enterprise client management).
- Business-level English.
- Solid understanding of Risk & Compliance, Third-Party Risk Management (TPRM), Supply Chain Risk (e.g., forced labor, sanctions, ESG compliance), or Anti-Money Laundering (AML/KYC).
- Proven track record of managing Japanese enterprise accounts (Nikkei 225 companies, major trading houses/ Sogo Shosha, or financial institutions).
- Comfort working with complex corporate ownership datasets, graph analytics, or open-source intelligence (OSINT).
About the company
Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv.