Sr. Pre-Sale Support Engineer

The role

You will join the Pre-Sales Support Engineer Team to resolve technical roadblocks during the Proof of Concept phase. You will own technical issues to maximize win rates and act as a technical partner for Sales and Account teams.

What you will do

• Own technical issues raised during POCs and drive them to resolution
• Validate information needed for investigation and provide updates through tickets
• Mitigate escalations and initiate handovers for follow-the-sun support
• Act as a Subject Matter Expert across various product stacks
• Serve as a primary technical partner for Sales Engineers and Account Directors
• Work with internal stakeholders including PM, Engineering, and third parties
• Write internal technical documentation and share knowledge through the knowledge base

Required qualifications

• Deep technical knowledge across products, operating systems, and cybersecurity
• Independent approach and strong resourcefulness
• Effective time management and execution skills
• Ability to drive multiple concurrent cases to resolution under pressure
• Excellent interpersonal skills
• Track record of collaborating across sales, engineering, product, and third-party stakeholders
• Performance track record aligned to CSAT, time-to-resolution, escalation percentage, productivity, and Jira quality

Nice to have

• Demonstrated commitment to knowledge sharing

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Flexible time off
• Paid company holidays and paid sick time
• Gender-neutral parental leave
• Grandparent leave
• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)

About the company

SentinelOne is a company at the intersection of AI and security. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.